Accela Citizen Access

The Town of Sahuarita Planning & Building Department is pleased to offer citizens, businesses, and visitors access to government services online, 24 hours a day, 7 days a week through Accela Citizen Access. This new software allows you to submit your applications, view permit information, and schedule inspections. This page serves as a help center for Accela users. Check back frequently for new content. 

Need help?

  • For help getting started with Accela Citizen Access or for questions on the permitting process, please call our Senior Permit Technician at (520) 822-8866.
  • If you are receiving an error message on Accela Citizen Access, email ACAhelpdesk@sahuaritaaz.gov. Please provide a detailed description of what you need help with, the date and time that any error may have occurred, a screenshot of the error message, and your contact information.
  1. Do I need to register for an account?
  2. How do I create an account in Accela Citizen Access?
  3. Why can't I schedule an inspection?
  4. Can I use Accela on my tablet or smartphone?
  5. I need to submit a permit revision or corrected plans. How do I do this?
  6. I just have a question about the permitting process, not specifically about the online permitting software.
  7. I'm still stuck. What should I do?