News Flash

COVID-19 Community Updates

Posted on: March 19, 2020

TRICO

Trico is committed to assisting its Members during the public health challenge presented by COVID-19 (coronavirus).

We are aware that this situation is disrupting the lives of our Members and causing concern throughout the community. We want to assure you that we are prepared to deal with circumstances as they arise, to continue providing safe and reliable service.

We recognize that some Members may have difficulty making payments at this time and we are prepared to work with you to keep your power connected. To help Members who find themselves in difficult circumstances, we will not be disconnecting service to Members or charging late fees during this health emergency. Please contact Trico at (520) 744-2944 if you cannot pay your bill and we will work with you to provide options to help.

In addition, Trico works with and allocates funding to Wildfire, an organization that provides financial assistance to low-income members in need. If you are having difficulty paying your bill, click here for agency information in your area that can help.

We are here to help and available to answer your questions. Please contact Trico as soon as possible if you need to make payment arrangements.


Update regarding Trico’s response to COVID-19 and temporary closure of lobby

Dear Trico Members:

In response to COVID-19 (Coronavirus), Trico is making temporary changes to our practices. These changes are being made in accordance with recommendations from the CDC and with the intention of helping our members through this public health challenge. Because we provide a critical service to our community, we are taking these steps to ensure the health and safety of our employees and members, and to ensure our ability to provide safe and reliable energy.

As previously announced, Trico has enacted various workforce procedures based on guidance from the CDC. These steps include restricting travel, minimizing meetings, and advising sick employees to stay home. In addition, sanitation and social distancing protocols have been put into place.

As an additional precaution, we are temporarily closing the front entrance and lobby at our main office on Tangerine beginning at 4:30 pm on March 16, 2020. As of that time our offices will be closed to walk-in service. We understand that many members make payments in person and submit service requests in person. We apologize for any inconvenience and we appreciate your understanding.

You can make your payments using the following options: 1. Trico’s SmartHub App, which can be accessed on your phone or iPad 2. Trico’s website, where you will also find a link to SmartHub 3. Call our Member Services department at (520) 744-2944 4. Drop off payments in Trico’s outdoor drop boxes located at our Tangerine facility at 8600 West Tangerine Road.

All service requests should be made by calling (520) 744-2944. Please be aware that service requests may take longer than usual to fulfill during this time or need to be postponed. We have instructed our employees to engage in social distancing techniques, so face-to-face service will be limited.

Rest assured that we are operating and prepared to respond to any power-related issues. If you have any questions, please contact us at (520) 744-2944 or visit our website for updates. We appreciate your patience and understanding.

Sincerely,

Vincent Nitido

CEO and General Manager

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