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Most Accela users need to register for an account. Users who are looking to view basic permit information or submit a property complaint are not required to register. In order to submit a permit application or schedule inspections, you will need an account.
You need to have created an account with Accela Citizen Access and be logged in to schedule an inspection. If fees are due, you will not be able to schedule inspections.
For the most part, yes. You will not be able to register for an account with your mobile device -- you will need to use a desktop computer for account registration.
You may find that switching how you view Accela on your mobile device from mobile to desktop view, or vice versa, can help with some functions.
Contact the ACA Help Desk at ACAhelpdesk@sahuaritaaz.gov. Please provide a detailed description of what you need help with, the date and time that any error may have occurred, a screenshot of the error message, and your contact information.