Show All Answers

1. Do I need to register for an account?

Most Accela users need to register for an account. Users who are looking to view basic permit information or submit a property complaint are not required to register. In order to submit a permit application or schedule inspections, you will need an account.

2. How do I create an account in Accela Citizen Access?

1. Go to Sahuarita's Accela Citizen Access page.
2. On the right side of the screen under the login area, click on "**Create a Public User Account**"
3. Read the disclaimer, check the box accepting the terms, and click "Continue Registration"
4. Fill in your desired login information
5. Under "Contact Information,"  click "Add New"
6. Select whether you are an Applicant or an Organization (business). If you're the property owner, select Applicant. If you're a contractor/engineer/architect, etc., select Organization, then click "Continue"
7. Fill in the Contact Information boxes, then click "Continue."
8. A pop-up box will appear with options to Continue or Cancel. This box is Accela confirming that you do not have an existing account. Select "Continue," and you will be returned to the main registration screen
9. On the main screen, select "Continue Registration."
10. You will see a green confirmation message at the top of the screen indicating that the account has been created.
11. Be sure to make a note of your login information and security question and answer in a secure place.
12. Congratulations! You have successfully created an account in Accela.

3. Why can't I schedule an inspection?

You need to have created an account with Accela Citizen Access and be logged in to schedule an inspection. If fees are due, you will not be able to schedule inspections.

4. Can I use Accela on my tablet or smartphone?

For the most part, yes. You will not be able to register for an account with your mobile device -- you will need to use a desktop computer for account registration. 

You may find that switching how you view Accela on your mobile device from mobile to desktop view, or vice versa, can help with some functions.

5. I need to submit a permit revision or corrected plans. How do I do this?

Please submit documents through your Town of Sahuarita Accela Citizen Access (ACA) portal using the permit number that you have been assigned for your project. After uploading documents into your permit, notify BuildApps@SahuaritaAz.gov. Include the permit number and a statement indicating that the documents have been uploaded to the ACA. 

6. I just have a question about the permitting process, not specifically about the online permitting software.

We are happy to help. Please contact our Senior Permit Technician at (520) 822-8866.

7. I'm still stuck. What should I do?

Contact the ACA Help Desk at ACAhelpdesk@sahuaritaaz.gov. Please provide a detailed description of what you need help with, the date and time that any error may have occurred, a screenshot of the error message, and your contact information.