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1. Are the Sahuarita Water Company and Sahuarita Wastewater Utility different from each other?

Yes. The Sahuarita Water Company is a private water utility regulated by the Arizona Corporation Commission. The Sahuarita Wastewater Utility is governed by the Sahuarita Town Council and manages the collection and treatment of wastewater (sewage) for our residents. That’s why you receive separate bills for water and sewer service. Since 2014, the Town of Sahuarita has been responsible for wastewater billing.

2. Can I pay my sewer bill online?

Yes. You can save $1 per month if you opt for paperless billing, which saves money on printing, processing and postage. You can sign up for paperless billing at the Sahuarita Wastewater Customer Portal or by calling 520.344.7101.

3. What are my options to pay my sewer bill?

There are several options for paying your wastewater billing:

• Go to Wastewater Customer Portal.. You save $1 per month by signing up for paperless billing.
• Mail a remittance coupon with a check or money order to our lockbox: Sahuarita Wastewater Utility, P.O. Box 842575, Los Angeles, CA 90084-2575.
• Via phone with an account representative 520-344-7101.
• In-person at Sahuarita Town Hall lobby, Monday-Friday, 8 a.m. to 5 p.m. (There’s also a payment dropbox in the planning and building lobby).

4. How is my wastewater bill calculated?

The Wastewater Utility charges a base service fee of $18.97 each month to all customers connected to the Wastewater Sewer System and $8.39 per thousand gallons of water used each month. Consumption is measured and reported by the Sahuarita Water Company.

A 20 percent irrigation credit is used to adjust for water not discharged into the sewer system. These numbers may be different for businesses. If you’re interested in an alternative irrigation credit, see the Standalone Irrigation Meter Program brochure below and the program enrollment form. 

Bills sent in September will reflect water and sewer charges for August. Payment is due by the end of the month.

A $10 late fee is added each month for delinquent accounts. Interest will accrue on delinquent accounts until the balance is paid.

5. What do my wastewater fees pay for?

Wastewater fees pay for sewage service to your home including the following:

Operations/Systems - pipline protection, plant equipment, system maintenance and odor control

Customer Support - customer service, online services, system efficiency review, irrigation credits, billings and collections

Sustainability - increased recharge capacity, energy efficiency, new technologies

Strategic Planning - plant expansion, capacity analysis, regional collaboration, sewer network modeling

Quality/Regulatory Compliance - daily testing, on-site lab, quality monitoring, regulatory reporting, annual financial audit

6. Can I appeal my sewer bill?

Yes. Customers have 90 days after the billing date to ask for a review of a bill. To make an appeal, complete this form or contact us.

7. Is there assistance available for payment of wastewater bills?

To see what programs are available for assistance with your wastewater bill visit: https://sahuaritaaz.gov/896/11991/Wastewater-Payment-Assistance

8. Why is my sewer bill higher than my water bill?

Drinking water requires treatment before it is delivered to customers. After the water is used, the resulting "wastewater" requires an even higher level of treatment, so that when it is returned, it doesn’t harm plants, animals or people.

9. How should I go about emptying my pool?

DO NOT use public manholes or cleanouts in the public street. This can disrupt traffic and create safety hazards for pedestrians, children, neighbors, etc.

Use the access “cap” of the private property sewer cleanout for the point of discharge.

Control the rate of flow so that the private lateral does not overflow, causing pool water discharge to impact your property or neighboring properties.

Please see our Guidelines for Emptying a Pool for more information and information for business and commercial pools.

10. What can I do to protect my pipes and the town's sewer infrastructure?

Even though some products are advertised as flushable on the label, they do cause problems for our wastewater infrastructure. Unfortunately, these wipes rarely, if ever, biodegrade in our sewer system.

These wipes collect and inevitably cause clogs and equipment failures. When these wipes enter our facility, they are removed and sent to the landfill. During this time, when many folks are home, and some are having trouble finding toilet paper, some are turning to these wipes. 

PLEASE: Flush only natural waste and toilet paper. All other trash, should be disposed of in your trash can.

Sahuarita Water Reclamation Facility asks for your help. PLEASE discard ALL wipes in the trash!  Doing your part will help keep our system flowing properly.